Edwin - Operations Manager with 10+ years in B2B and healthcare sectors

Tegucigalpa, Francisco Morazán Department, Hondurasen

Managed multiple client accounts in sportswear, cosmetics, and healthcare, ensuring operational excellence and client satisfaction.

Led a team of supervisors and interpreters, overseeing scheduling, performance tracking, and quality assurance for medical and customer service calls.

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Summary

Operations professional with over a decade of managing diverse client accounts in sportswear, cosmetics, and healthcare sectors. Skilled in team leadership, process improvement, and client communication, ensuring high-quality service and operational efficiency.

Key Achievements

Implemented process improvements and team development initiatives to enhance service standards and operational efficiency.

Skills

Team ManagementAdvanced

Supervised teams of interpreters and operational staff, fostering high performance and development.

Operations CoordinationAdvanced

Managed scheduling, goal setting, and collaboration across departments to ensure smooth daily operations.

Client RelationsIntermediate

Collaborated with clients to align operational processes with their requirements and expectations.

Tools & Software ProficiencyAdvanced

Proficient in Microsoft Office, Google Workspace, Genesys, Tableau, and Slack for operational and data management.

Medical InterpretingIntermediate

Provided real-time medical interpretation, facilitating communication between patients and healthcare providers.

Languages

Spanish(100%)English(100%)German(50%)

Experience

Operations Assistant Manager

Teleperformance

April 2024 - current

Currently managing two accounts: one focused on sportswear and accessories, and the other on cosmetics., Responsible for scheduling, approving time-off requests, and setting daily, weekly, and monthly goals based on client requirements., Collaborate closely with other departments to ensure smooth...

Medical Interpreter/Supervisor/Operations Assistant Manager

Teleperformance

September 2020 - February 2024

Led a team of supervisors and interpreters, ensuring quality service for medical and customer calls., Oversaw scheduling, reporting, performance tracking, and team development., Supported operational decisions to boost efficiency and service standards., Promoted a positive, high-performing team...