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Edwin
Contact Center Agent with 10 years of customer service experience
Video resume
Spanish - English agent
I have 10 years of experience in contact centers, I am looking for a new challenge and the opportunity to share what I have learned
Contact
Bogotá, Bogotá D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and assistance to customers in contact center environments for 10 years.
Bilingual CommunicationIntermediate
Performed customer interactions in both Spanish and English, ensuring clear and effective communication.
Communication SkillsAdvanced
Ensured understanding and resolution of customer issues through effective verbal and written communication.
Industry KnowledgeIntermediate
Accumulated industry insights through varied roles within the contact center sector.
Team CollaborationIntermediate
Worked collaboratively with team members to meet organizational goals and enhance customer experience.
Summary
Experienced contact center agent with bilingual skills and a proven ability to support diverse customer needs.
Key Achievements
- Gained extensive experience in contact centers at multiple companies including Cytel, Teleperformance, Converges, and Scotia Bank.
- Developed bilingual communication skills in Spanish and English, enhancing customer interaction capabilities.
- Managed customer interactions and provided support within diverse organizational settings over a decade.
Skills
Customer ServiceBilingual CommunicationCommunication SkillsIndustry KnowledgeTeam Collaboration
Published on CazVid - May 17, 2026