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Edwin

Spanish - English agent

Currículo em vídeo

Spanish - English agent

I have 10 years of experience in contact centers, I am looking for a new challenge and the opportunity to share what I have learned

Bogotá, Bogotá D.C., Colombia

Aberto a trabalho remoto

Disponível na CazVid

Customer ServiceAdvanced

Provided support and assistance to customers in contact center environments for 10 years.

Bilingual CommunicationIntermediate

Performed customer interactions in both Spanish and English, ensuring clear and effective communication.

Communication SkillsAdvanced

Ensured understanding and resolution of customer issues through effective verbal and written communication.

Industry KnowledgeIntermediate

Accumulated industry insights through varied roles within the contact center sector.

Team CollaborationIntermediate

Worked collaboratively with team members to meet organizational goals and enhance customer experience.

Experienced contact center agent with bilingual skills and a proven ability to support diverse customer needs.

Gained extensive experience in contact centers at multiple companies including Cytel, Teleperformance, Converges, and Scotia Bank.
Developed bilingual communication skills in Spanish and English, enhancing customer interaction capabilities.
Managed customer interactions and provided support within diverse organizational settings over a decade.

Customer ServiceBilingual CommunicationCommunication SkillsIndustry KnowledgeTeam Collaboration

Publicado na CazVid - 17 de mai. de 2026