Edy - IT Support Specialist at UnifyCX with 8 years in IT Support

Extensive experience resolving hardware, software, and network issues in enterprise environments.

Proficient in managing and maintaining networked systems to ensure security and optimal performance.

Knowledgeable in cloud fundamentals and virtualization concepts, with hands-on AWS experience.

Understanding of cybersecurity principles to support secure IT environments and respond to threats.

Ensured high availability of enterprise systems supporting over 100 users through proactive monitoring and rapid incident resolution.. Installed, configured, and optimized Windows operating systems and enterprise applications to ensure peak operational efficiency.. Administered Active Directory environments, managing user creation, permissions, and robust security policies.. Provisioned and supported Office 365 users, licenses, and mailboxes; troubleshot complex VPN, DHCP, and network-related issues.. Managed Cisco Meraki network infrastructure, including VLAN creation, policy configuration, port-level VLAN assignment, and Wi-Fi access management.. Developed and maintained GPOs for organizational standardization and security compliance.. Managed database administration and information security processes, providing remote and onsite support within defined SLAs.

Installed and configured hardware, peripherals, and operating systems in diverse corporate environments.. Maintained robust networked environments and resolved complex technical incidents affecting end-user productivity.. Provided comprehensive remote and onsite technical support, ensuring long-term operational continuity.. Diagnosed and replaced defective components, restoring critical equipment functionality promptly.

Delivered expert technical support to administrative and operational users.. Managed complex documentation workflows and assisted with technical system evaluations.. Guided users through structured testing processes and provided specialized IT training to staff.