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IT Desktop Support
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Competencies
Extensive experience resolving hardware, software, and network issues in enterprise environments.
Proficient in managing and maintaining networked systems to ensure security and optimal performance.
Knowledgeable in cloud fundamentals and virtualization concepts, with hands-on AWS experience.
Understanding of cybersecurity principles to support secure IT environments and respond to threats.
Education
Languages
Summary
Dedicated IT professional with over 8 years of experience supporting enterprise systems, optimizing hardware/software, and managing networks. Skilled in troubleshooting, cloud computing, and cybersecurity, holding a Bachelor's in IT from Universidad Nacional Autónoma de Honduras.
Key Achievements
- Maintained high system availability for over 100 users through proactive management and rapid incident resolution.
- Optimized Windows OS configurations, enhancing performance and stability across enterprise environments.
- Provided expert technical support, resolving complex hardware and software issues efficiently.
- Designed and implemented network solutions, ensuring robust and secure connectivity for corporate operations.
- Gained diverse experience across technical support, system configuration, and network management in corporate settings.
Experience
IT Desktop Support
Ensured high availability of enterprise systems supporting over 100 users through proactive monitoring and rapid incident resolution.. Installed, configured, and optimized Windows operating systems and enterprise applications to ensure peak operational efficiency.. Administered Active Directory environments, managing user creation, permissions, and robust security policies.. Provisioned and supported Office 365 users, licenses, and mailboxes; troubleshot complex VPN, DHCP, and network-related issues.. Managed Cisco Meraki network infrastructure, including VLAN creation, policy configuration, port-level VLAN assignment, and Wi-Fi access management.. Developed and maintained GPOs for organizational standardization and security compliance.. Managed database administration and information security processes, providing remote and onsite support within defined SLAs.
Information Technology Technician
Installed and configured hardware, peripherals, and operating systems in diverse corporate environments.. Maintained robust networked environments and resolved complex technical incidents affecting end-user productivity.. Provided comprehensive remote and onsite technical support, ensuring long-term operational continuity.. Diagnosed and replaced defective components, restoring critical equipment functionality promptly.
Information Technology Consultant
Delivered expert technical support to administrative and operational users.. Managed complex documentation workflows and assisted with technical system evaluations.. Guided users through structured testing processes and provided specialized IT training to staff.