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Project Manager with 8+ years of experience in technology and telecommunications
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Competencies
Directed project lifecycle from planning to execution, ensuring timely completion.
Led diverse teams to achieve project objectives and foster collaboration.
Facilitated communication between stakeholders and team members for seamless project flow.
Identified potential project risks and implemented mitigation strategies.
Education
Summary
Experienced project manager with a strong background in delivering complex technology projects.
Key Achievements
- Led multiple project initiatives resulting in improved operational efficiencies
- Managed cross-functional teams across various projects in the tech industry
- Developed project timelines and ensured delivery within scope and deadlines
Experience
Account Manager
Managed key accounts: Absolute Transportation of America and Preferred Cartage., Served as the main point of contact for clients, offering logistics solutions, recruitment services and proactive support., Delivered front-line customer service to shippers and drivers, resolving real-time transportation issues and ensuring client satisfaction., Led recruiting efforts, sourcing and onboarding qualified CDL drivers to meet client hiring targets., Monitored on-time performance, customer feedback, and service quality metrics, consistently meeting or exceeding expectations.
Account Manager
Managed client relationships, providing customized digital forensics solutions., Consultative selling, Identified upselling and cross-selling opportunities to maximize revenue growth., Project Coordination & Case Management, Consistently exceeded sales targets and customer satisfaction KPIs., Collaborated with cross-functional teams to align business strategies with client needs., CRM & Pipeline Management
International Sales & Customer Service Representative
Sales and Revenue generation, Delivered exceptional Customer service to international clients, ensuring seamless travel experiences., Assessed customer needs and provided tailored solutions to enhance satisfaction and loyalty., Crisis & Conflict Resolution, Partnered with cross-functional teams to resolve customer issues and improve service operations., Multilingual Communication & Cultural Awareness