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Efrain
Customer Service Specialist with 2.5 years in call centers
Video resume
Costumer service
Making appointments for patients and sending emails to Dr's and nurses transfering calls to front desknnMaintain a call volume 71 calls límited pero DAY
Contact
San Luis Potosí, San Luis Potosí, México
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided patient support, scheduled appointments, and transferred calls efficiently.
Communication SkillsIntermediate
Communicated effectively with patients and healthcare staff to facilitate appointment and information transfer.
Call ManagementIntermediate
Managed a high volume of calls within set limits to ensure prompt and quality assistance.
Technical SupportBeginner
Provided basic technical assistance and support in call center environments.
Summary
Experienced in healthcare-related customer service with a focus on appointment scheduling and communication.
Key Achievements
- Handled patient appointment scheduling and communication with healthcare professionals
- Maintained a call volume limit of 71 calls per day to ensure quality service
- Gained experience in tech support and multi-channel communication
Skills
Customer ServiceCommunication SkillsCall ManagementTechnical Support
Published on CazVid - Jul 3, 2025