Elena - Data Analyst with 5 years of experience in finance and marketing

Extensive experience in analyzing datasets to derive actionable insights for business decisions.

Proficient in writing complex SQL queries for data extraction and manipulation.

Skilled in creating dashboards, pivot tables, and formulas for data analysis.

Experienced in creating visual reports using Tableau and Power BI.

Retained 85% of at-risk accounts by diagnosing billing issues and offering tailored solutions, Handled 60+ retention calls/day, achieving a 20% upsell rate on energy plans, Automated follow-up workflows, cutting response time by 30%

Managed 50–70 inbound calls/day with a 95% satisfaction score, Uncovered cross-sell opportunities worth $15K+ monthly, Mentored 12 new hires on CRM best practices, boosting team accuracy by 15%

Booked 100+ patient appointments weekly through strategic outreach, Surpassed targets by 25% via personalized phone scripts, Maintained 100% error-free appointment logs

Provided support to online Kohl’s customers, assisting with orders, returns, product inquiries, and account issues, Handled 100+ inbound and outbound calls daily, ensuring a positive and solution-focused customer experience, Resolved complaints efficiently, maintaining a high customer satisfaction rating and meeting service-level agreements