Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Elena
Retention Agent
Contato
Competências
Extensive experience in analyzing datasets to derive actionable insights for business decisions.
Proficient in writing complex SQL queries for data extraction and manipulation.
Skilled in creating dashboards, pivot tables, and formulas for data analysis.
Experienced in creating visual reports using Tableau and Power BI.
Formação acadêmica
Resumo
Experienced Data Analyst specializing in leveraging data to optimize business strategies in finance and marketing sectors.
Principais conquistas
- Developed and implemented data models for marketing campaigns, improving targeting efficiency
- Led a team of 4 analysts in data collection and reporting for quarterly reviews
- Automated reporting processes, reducing manual effort by 30%
Experiência
Retention Agent
Retained 85% of at-risk accounts by diagnosing billing issues and offering tailored solutions, Handled 60+ retention calls/day, achieving a 20% upsell rate on energy plans, Automated follow-up workflows, cutting response time by 30%
Customer Service Representative
Managed 50–70 inbound calls/day with a 95% satisfaction score, Uncovered cross-sell opportunities worth $15K+ monthly, Mentored 12 new hires on CRM best practices, boosting team accuracy by 15%
Appointment Setter
Booked 100+ patient appointments weekly through strategic outreach, Surpassed targets by 25% via personalized phone scripts, Maintained 100% error-free appointment logs
Customer Service Representative
Provided support to online Kohl’s customers, assisting with orders, returns, product inquiries, and account issues, Handled 100+ inbound and outbound calls daily, ensuring a positive and solution-focused customer experience, Resolved complaints efficiently, maintaining a high customer satisfaction rating and meeting service-level agreements