Elian - Customer Service Manager with 5+ years in F&B industry

Expert in delivering customer support, resolving conflicts, and ensuring client satisfaction in hospitality settings.

Skilled in verbal and written communication, maintaining professionalism via email, phone, and face-to-face interactions.

Experience in coordinating staff schedules and training team members on service standards and operational procedures.

Handled inventory, order records, and daily operational documentation accurately under pressure.

Managed multiple priorities efficiently in high-demand environments, ensuring smooth restaurant operations.

Brindé atención al cliente de alta calidad en un entorno dinámico y de ritmo acelerado., Atendí consultas, reclamos y solicitudes de los clientes de manera profesional y empática., Resolví conflictos y quejas garantizando la satisfacción y fidelización del cliente., Gestioné la comunicación diaria...