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Customer Service Manager with 5+ years in F&B industry
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Competencies
Expert in delivering customer support, resolving conflicts, and ensuring client satisfaction in hospitality settings.
Skilled in verbal and written communication, maintaining professionalism via email, phone, and face-to-face interactions.
Experience in coordinating staff schedules and training team members on service standards and operational procedures.
Handled inventory, order records, and daily operational documentation accurately under pressure.
Managed multiple priorities efficiently in high-demand environments, ensuring smooth restaurant operations.
Education
Languages
Summary
Dedicated professional with over 5 years in the hospitality industry, specializing in customer service, team training, and operational management. Adept at handling high-pressure situations and maintaining client satisfaction.
Key Achievements
- Provided high-quality customer service in a fast-paced restaurant environment.
- Trained team members in best practices for customer communication and service skills.
- Managed daily communication with clients, resolved conflicts, and maintained accurate operational records.
Experience
Administrador de Restaurante / Líder de Servicio al Cliente
Brindé atención al cliente de alta calidad en un entorno dinámico y de ritmo acelerado., Atendí consultas, reclamos y solicitudes de los clientes de manera profesional y empática., Resolví conflictos y quejas garantizando la satisfacción y fidelización del cliente., Gestioné la comunicación diaria...