Eliecer - Analista de Buró with 5+ years in credit analysis and customer support

San José, San José, Costa Ricaen

Led credit analysis and validated information using internal systems at America Service, ensuring compliance and accuracy.

Managed critical orders including cancellations, purchase validations, installations, and credit notes, improving processing efficiency.

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Summary

Dedicated analyst with extensive experience in credit analysis, customer support, and operational safety. Skilled in managing critical processes, training staff, and supporting internal teams to ensure seamless service delivery.

Key Achievements

Provided direct support to distributors, supervisors, and internal staff, while training new personnel multiple times.

Skills

Credit AnalysisIntermediate

Performed credit assessments and information validation utilizing internal systems at America Service.

Customer SupportAdvanced

Handled complex customer transactions, inquiries, and escalated cases, ensuring satisfactory resolution.

Systems ManagementIntermediate

Utilized internal management and client databases to support operational workflows and maintain data integrity.

Team TrainingIntermediate

Conducted onboarding and training sessions for new staff across multiple roles to enhance team capabilities.

Safety Operations

Experience

Analista de Buró / Soporte Comercial

America Service

Abril 2025 - Actualidad

Análisis crediticio y validación de información mediante sistemas internos de Claro., Gestión de órdenes críticas: cancelaciones, validación de órdenes de compra e instalación y aplicación de notas de crédito., Atención de trámites complejos: cambios de SIM, modificaciones de número y seguimiento...

Operador de Atracciones

Parque de Diversiones

Noviembre 2024 - Febrero 2025

Operación y supervisión segura de atracciones cumpliendo protocolos establecidos., Controles diarios de seguridad y resolución de incidencias., Apoyo en capacitación de nuevo personal.