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Analista de Buró with 5+ years in credit analysis and customer support
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Competencies
Performed credit assessments and information validation utilizing internal systems at America Service.
Handled complex customer transactions, inquiries, and escalated cases, ensuring satisfactory resolution.
Utilized internal management and client databases to support operational workflows and maintain data integrity.
Conducted onboarding and training sessions for new staff across multiple roles to enhance team capabilities.
Ensured safe operation and supervision of amusement park attractions, adhering to established safety protocols.
Education
Languages
Summary
Dedicated analyst with extensive experience in credit analysis, customer support, and operational safety. Skilled in managing critical processes, training staff, and supporting internal teams to ensure seamless service delivery.
Key Achievements
- Led credit analysis and validated information using internal systems at America Service, ensuring compliance and accuracy.
- Managed critical orders including cancellations, purchase validations, installations, and credit notes, improving processing efficiency.
- Provided direct support to distributors, supervisors, and internal staff, while training new personnel multiple times.
Experience
Analista de Buró / Soporte Comercial
Análisis crediticio y validación de información mediante sistemas internos de Claro., Gestión de órdenes críticas: cancelaciones, validación de órdenes de compra e instalación y aplicación de notas de crédito., Atención de trámites complejos: cambios de SIM, modificaciones de número y seguimiento...
Operador de Atracciones
Operación y supervisión segura de atracciones cumpliendo protocolos establecidos., Controles diarios de seguridad y resolución de incidencias., Apoyo en capacitación de nuevo personal.