Elizabeth

Customer Service Specialist with 25+ years in BPO and automotive

Video resume

Customer Services Rep

Servicio al cliente con la compañía Mapfre seguro por 1 y nueve meses y la razón de salir de la compañía fue por mutuo acuerdo ya que mapfre terminó todo vínculo con Cognizant. nnHe trabajado por más de 25 años en Servicio al cliente y me he caracterizado por ser una persona proactiva y soy una persona empatica.nnTengo el manejo de 2 idiomas inglés como primera lengua y español como segundo.nnMe gustaría un horario de 8: 00 am a 4:00 pm .

Contact

Alajuela, Alajuela Province, Costa Rica

Available on CazVid

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Competencies

Customer ServiceExpert

Provided consistent support and assistance to clients in diverse industries for over 25 years.

Business OperationsAdvanced

Managed operations at a car dealership, overseeing daily activities and business growth.

Process CoordinationIntermediate

Led departmental activities at Hewlett-Packard, focusing on streamlining processes.

Multilingual CommunicationAdvanced

Fluent in English and Spanish, effectively communicating with diverse clients.

Technical SkillsIntermediate

Proficient in Microsoft Office Suite for documentation, presentations, and data management.

Education

Bachelor of Business Administration

Boston University

Completed June 1994

Languages

SpanishBilingual

EnglishBilingual

Summary

Over 25 years of customer service experience in Costa Rica and the US, with strong multilingual abilities and leadership in business operations.

Key Achievements

Owned and operated Sammy Car Dealership, demonstrating business management skills
Led Business Process Outsourcing (BPO) department at Hewlett-Packard
Accumulated extensive customer service experience in Costa Rica and the US over 25 years

Experience

Owner

SAMMY CAR DEALERSHIP

2015 - 2018

Owned and operated the car dealership business

Project Coordinator

HEWLETT-PACKARD (HP)

2005 - 2011

In charge of the Business Process Outsourcing (BPO) Department

COGNIZANT

Febrero 2022 - noviembre 2023

Skills

Customer ServiceBusiness OperationsProcess CoordinationMultilingual CommunicationTechnical Skills

Published on CazVid - Jul 3, 2025

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