This is my profileContact via CazVidElizabeth
Customer Service Specialist with 5+ years in client engagement
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided exceptional support to clients, addressing their needs promptly and professionally.
Active ListeningExpert
Utilized active listening techniques to understand customer concerns and respond effectively.
TeamworkAdvanced
Collaborated with team members to achieve common goals and improve service delivery.
Flexibility and ResilienceIntermediate
Adapted to changing priorities and handled stressful situations gracefully.
Language ManagementIntermediate
Effectively communicated and managed conversations across different languages and contexts.
Education
Perito en electronica y dispositivos digitales
COLEGIO BM-PC
Completed 2022
Languages
EnglishB1
PortugueseC1
Summary
Dedicated customer service professional with a strong foundation in active listening, team collaboration, and soft skills, committed to delivering excellent client experiences.
Key Achievements
- Managed diverse customer queries, ensuring high satisfaction levels.
- Led a team to streamline communication processes, reducing response times.
- Developed training modules on soft skills to enhance team effectiveness.
Skills
Customer ServiceActive ListeningTeamworkFlexibility and ResilienceLanguage Management
Published on CazVid - Jul 3, 2025