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Logistics Coordinator and Data Analyst with 4+ years in Supply Chain and Customer Service
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Competencies
Skilled in managing freight logistics, ensuring timely deliveries, and optimizing supply chain processes.
Expert in analyzing data, creating reports, and automating tasks to improve operational efficiency.
Exceptional at handling customer inquiries and coordinating across channels to deliver excellent service.
Experienced in identifying inefficiencies and implementing automation to streamline workflows.
Education
Languages
Summary
Versatile logistics professional with over 4 years of experience in freight operations, customer service, and data analysis. Adept at process improvement, reporting, and multi-channel communication to enhance operational performance.
Key Achievements
- Developed reporting systems that enhanced shipment traceability at Teleperformance.
- Led process improvement projects that increased efficiency and compliance at Lean Solutions Group.
- Managed multi-channel communication to ensure seamless customer experience in logistics operations.
- Optimized tracking and documentation processes, reducing errors and turnaround times.
Experience
Bilingual Agent and Analyst
Delivered outstanding customer service through phone, email, and live chat.. Monitored and tracked shipments, implementing reporting systems that improved traceability.. Conducted quality analyses to optimize internal processes.. Verified documents and compliance requirements in client interactions.
Logistics Coordinator, Data Analyst & Track & Trace Agent
Conducted analysis and verification of corporate documents to ensure process effectiveness and compliance.. Identified inefficiencies and developed improvement plans, leading projects that improved productivity and operational efficiency.. Prepared performance reports, highlighting opportunities for continuous improvement.. Created internal documentation establishing clear guidelines for process execution, data collection, and client communication.. Performed track and trace operations, ensuring accurate monitoring and timely resolution of shipment issues.. Processed and invoiced accessorials such as lumper fees, TONUs, and detention charges.. Identified multiple contact points (email, phone, proactive outreach) to anticipate and resolve potential issues, ensuring smooth deliveries.. Reviewed and analyzed tracking and load documentation (PODs, BOLs, invoices) to ensure compliance, traceability, and proper billing.. Appointment scheduling.
Track & Trace Specialist
Executed essential track and trace tasks, providing excellent customer service and effective solutions.. Managed multiple communication channels (phone, email, SMS) to coordinate with carriers, drivers, dispatchers, and customers.. Ensured accuracy and coherence in communications while resolving incidents.. Performed live tracking to guarantee on-time pickups and deliveries.. Updated multiple tracking platforms and files keeping information up to date.