Enrique - Virtual Assistant with 6+ years in BPO and customer service

Managua, Managua Department, NicaraguaRemoteen

Served in multiple roles including customer service, workforce management, and financial dispute handling.

Progressed to a workforce supervisor, demonstrating leadership and ownership.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced BPO professional with over 6 years spanning customer service, workforce management, and financial dispute resolution, demonstrating leadership and analytical skills.

Video Resume

Key Achievements

Gained proficiency in Microsoft Excel and interpreting data across various communication channels.

Skills

Customer ServiceAdvanced

Provided customer support via voice, chat, email, and back office channels.

Workforce ManagementIntermediate

Managed scheduling, resource allocation, and team supervision within the BPO environment.

Data Interpretation and AnalysisIntermediate

Interpreted complex data related to fraud, disputes, and financial transactions.

Microsoft ExcelAdvanced

Utilized Excel for data management, reporting, and analysis tasks.

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