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Enrique
Virtual Assistant with 6+ years in BPO and customer service
Video resume
Virtual Assistant
Industrial Engineer.n+6 years of BPO experience.n+6 years of interpreting experience.nCustomer service across voice, chat, email, and back office.nProficient with Microsoft Excel.n
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer support via voice, chat, email, and back office channels.
Workforce ManagementIntermediate
Managed scheduling, resource allocation, and team supervision within the BPO environment.
Data Interpretation and AnalysisIntermediate
Interpreted complex data related to fraud, disputes, and financial transactions.
Microsoft ExcelAdvanced
Utilized Excel for data management, reporting, and analysis tasks.
Summary
Experienced BPO professional with over 6 years spanning customer service, workforce management, and financial dispute resolution, demonstrating leadership and analytical skills.
Key Achievements
- Served in multiple roles including customer service, workforce management, and financial dispute handling.
- Progressed to a workforce supervisor, demonstrating leadership and ownership.
- Gained proficiency in Microsoft Excel and interpreting data across various communication channels.
Skills
Customer ServiceWorkforce ManagementData Interpretation and AnalysisMicrosoft Excel
Published on CazVid - Jul 3, 2025