Erenia - Insurance and Collections Specialist with 6+ years of client service

Provided professional customer service including medical billing and insurance information handling.

Effectively negotiated with clients and debtors through calls, emails, and written correspondence.

Researched and resolved insurance and collection issues in a timely manner.

Utilized records and system data to track payment commitments and manage delinquent accounts.

Experienced in managing all revenue cycle process., Successfully managed rejected and denied claims, handled resubmissions, verified benefits, coordinated benefits, and navigated the insurance application process., Admission of new patients., Verification of benefits- Eligibility insurance- Coordination of benefits., Rejected and denied Claims.

Managing and resolving delinquent accounts through outbound and inbound calls, emails, and written correspondence, negotiation payments., Consistently met or exceeded individual and team collections goals and performance metrics., Proven track record of negotiating payment arrangements that align with client policies.

Managing and resolving delinquent accounts through outbound and inbound calls., Exceptional negotiation, communication, and conflict-resolution skills., Knowledge of debt collection regulations (FDCPA), state laws., Educating debtors on payment options and resolving disputes with professionalism and empathy., Following up on payment commitments and maintaining accurate records in the system.