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Insurance and Collections Specialist with 6+ years of client service
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Competencies
Provided professional customer service including medical billing and insurance information handling.
Effectively negotiated with clients and debtors through calls, emails, and written correspondence.
Researched and resolved insurance and collection issues in a timely manner.
Utilized records and system data to track payment commitments and manage delinquent accounts.
Applied knowledge of FDCPA and state laws in debt collection practices.
Education
Languages
Summary
Experienced in managing revenue cycles, resolving delinquent accounts, and providing customer support within healthcare and collections industries.
Key Achievements
- Streamlined insurance claim management and benefits verification at Landmark Recovery LLC.
- Led delinquent account resolution and negotiations across multiple roles, consistently meeting collection goals.
- Developed expertise in debt collection regulations and customer communication, ensuring compliant resolutions.
Experience
INSURANCE CLAIM COORDINATOR
Experienced in managing all revenue cycle process., Successfully managed rejected and denied claims, handled resubmissions, verified benefits, coordinated benefits, and navigated the insurance application process., Admission of new patients., Verification of benefits- Eligibility insurance- Coordination of benefits., Rejected and denied Claims.
COLLECTIONS AGENT 1ST PARTY
Managing and resolving delinquent accounts through outbound and inbound calls, emails, and written correspondence, negotiation payments., Consistently met or exceeded individual and team collections goals and performance metrics., Proven track record of negotiating payment arrangements that align with client policies.
COLLECTIONS AGENT 3erd PARTY
Managing and resolving delinquent accounts through outbound and inbound calls., Exceptional negotiation, communication, and conflict-resolution skills., Knowledge of debt collection regulations (FDCPA), state laws., Educating debtors on payment options and resolving disputes with professionalism and empathy., Following up on payment commitments and maintaining accurate records in the system.
CUSTOMER SERVICE/COLLECTIONS AGENT 1ST PARTY
Managing and resolving delinquent accounts through outbound and inbound calls., Exceptional negotiation, communication, and conflict-resolution skills., Knowledge of debt collection regulations (FDCPA), state laws., Customer service, medical bill status information and health insurance information with professionalism and empathy.
COLLECTIONS AGENT 1ST PARTY
Managing and resolving delinquent accounts through outbound and inbound calls., Exceptional negotiation, communication, and conflict-resolution skills., Knowledge of debt collection regulations (FDCPA), state laws., Educating debtors on payment options and resolving disputes with professionalism and empathy., Following up on payment commitments and maintaining accurate records in the system.
CUSTOMER SERVICE AGENT
Strong customer service skills, inbound calls., Assisting general information Credit cards issues., Resolution fraud, disputes credit cards., Promoted first wave Terms and conditions team managing with professionalism and empathy everything related, fees, Annual membership fee, interest, etc.