Erick - Customer Service Specialist with Experience in Insurance, Banking, and Utilities

Proven ability to handle diverse client needs, ensuring high satisfaction and efficient problem resolution.

Experienced in automobile and medical insurance processes, including claims handling and investigations.

Familiar with banking operations, digital platforms, and client interaction for financial services.

Skilled in hard sales techniques and credit repair strategies to boost financial health and client trust.

worked in the customer service area of automobile claims and medical insurance. scheduling appointments for medication withdrawals, exams or operations for the insured. investigating and opening accidents, inspecting vehicles, and conducting investigations on the disregard and value of parts to be replaced

worked in customer service for a bank account called Capital One. gained experience in digital platforms. managed to learn about dealing with all types of clients and situations

worked for an account called Lyft as a customer service agent. developed in other tasks within the same account, such as back office, investigation and collection of data on accidents, technical support for the platform. guided new classes that entered the campaign. helped teams improve their metrics

worked for an electricity and gas account called Center Point as an appointment setter