Erick - Customer Service & AI Training Specialist with 4+ years in tech & client support

Túxpam de Rodríguez Cano, Veracruz, Mexicoen

Managed escalated customer issues at FOUNDEVER, ensuring high satisfaction and resolution accuracy.

Trained multilingual AI models on content safety, accuracy, and coherence, improving model performance.

Published on CazVid

Summary

Experienced in managing escalated customer issues, training AI models in multiple languages, and creating detailed reports. Skilled in data annotation, content evaluation, and client communication across diverse sectors like tech, healthcare, and sales.

Key Achievements

Responded to complex inquiries from companies like FDA and FedEx, coordinating resolutions across departments.

Skills

Customer Service & Resolution ManagementExpert

Handled escalated support calls, managed unresolved issues, and performed follow-ups to ensure customer satisfaction.

AI Model Evaluation & Data AnnotationAdvanced

Evaluated and trained large language models on safety, factuality, and coherence in both English and Spanish.

Report Writing & Quality ReviewAdvanced

Created detailed reports on resolutions and quality assessments, supporting training and process improvements.

Technical Skills: Microsoft Office SuiteAdvanced

Utilized Excel, Word, and Outlook extensively for report generation, data management, and communication.

Experience

CUSTOMER RESOLUTIONS TEAM

FOUNDEVER

Apr 2021 - Present

Provide assistance on escalated calls, investigating details about the situation to ensure a high level of satisfaction., Responsible for assign tasks to coworkers with unresolved issues, performing research on previous calls and elaborate daily reports for all resolutions provided., Conduct follow...

LLM AI TRAINER (English and Spanish)

OUTLIER

Jul 2024 - Present

Evaluated AI-generated content for safety, factual accuracy, and clarity in both English and Spanish., Trained AI models on harmful/sensitive content, ensuring alignment with ethical and platform guidelines., Created and refined prompts for generative tasks involving both text and image-based...

PAYROLL ASSISTANT

GRUPO CARSO

Sep 2020 - Apr 2021

Respond employees’ inquiries about payments, settlements, bank accounts, vacations, etc., Complete weekly reports of over 3000 employees including paid permits, incapacities, vacations and overtime, discounting hourly and daily permits., Accomplish weekly refund reports for absents or missing hours...