Versatile Sales and Customer Support Professional | CazVid

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Erick Erickson

Santiago de los Caballeros, Santiago, Dominican Republic

Sales and Customer Support Specialist with 5+ years of experience

  • Gained extensive experience in cold calling, appointment setting, and closing sales in various campaigns including fire extinguisher sales and cable packages.
  • Successfully upsold cable services to Xfinity Comcast customers, increasing add-on sales through probing questions and needs discovery.
  • Provided tech support for Mint Mobile and customer service for various campaigns, demonstrating adaptability across multiple industries.
Sales & Lead Generation
Advanced
Engaged in cold calling, appointment setting, and closing sales for products like fire extinguishers and cable services.
Customer Service
Intermediate
Handled customer inquiries and support, ensuring customer satisfaction in telecom and security industries.
Upselling & Needs Discovery
Intermediate
Utilized probing questions to identify customer needs and upsell additional services effectively.
Translation & Bilingual Communication
Beginner
Experienced in consecutive translation, facilitating communication across language barriers.
Technical Support
Intermediate
Provided technical assistance for mobile services at Mint Mobile and other tech-related queries.
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Consecutive Translation, lead generation, Sales,

I had experience cold calling business, Pass the gatekeepers, set up appoitment with the decision maker, follow up call, sending quotes and close the sale, post calling the customer offer discounts for fast payment. In this job I was selling fire 🔥 extinguisher.nI had experience upselling cable package to Xfinity Comcast Customers. The customer only have one or two services, my Job was adding one services or two services to the customer using probing questions, discover create a necessit

Cold calling, sales, customer service,and tech su

I had experience upselling cable package to Comcast Customers, I had experience cold calling lead follow a pipeline to convert those warm lead to a sale. Also tech support at Mint Mobile.

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