Erick - Customer Service & Account Management Specialist with 6+ years in Logistics and Tech Support

Exceptional ability to address client needs, ensuring high satisfaction and loyalty

Skilled in preparing, updating, and managing detailed reports for various stakeholders

Proficient in diagnosing issues and implementing effective solutions swiftly

Expert in MS Office tools to create reports, presentations, and manage data efficiently

Preparation of reports and summaries. Effective completion of assigned tasks. Continuous updating of knowledge required for the position. Problem-solving and incident management. Use of computer and technological systems. Collaborative work to achieve established goals. Conduct monthly business reviews to evaluate the progress towards the goals set for each account under my responsibility.. Hold weekly meetings to ensure that all reports are being worked on and that all customers have been contacted and scheduled, also making sure all issues have been resolved or have been taken care of.. Provide daily reports to verify that all furniture was received complete, with no shortages and that any overage items are returned to their respective origin.. Interview and select the best candidate for the position.. Train new employees.. Assign accounts based on experience and willingness to develop the work.

Deliver exceptional customer service to all callers.. Provide basic tech support for cell phones, troubleshooting common issues.. Present promotions to both new and existing customers.. Serve as a liaison for customers looking to transfer their phone line to another service provider.

Provide customer service to all patients, adjusters, insurance companies, and attorneys.. Ensure compliance with HIPAA regulations when interacting with all callers.. Send reports via fax and email, ensuring the appropriate charges are applied to the correct parties.. Schedule, reschedule, and cancel patient appointments as needed.. Review and follow up on old authorizations, contacting patients to schedule necessary appointments.. Submit authorization requests to insurance companies and adjusters promptly to ensure timely scheduling for patients.. Maintain a professional and courteous demeanor when interacting with clinics and other departments involved in patient care.