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Customer Service & Account Management Specialist with 6+ years in Logistics and Tech Support
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Competencies
Exceptional ability to address client needs, ensuring high satisfaction and loyalty
Skilled in preparing, updating, and managing detailed reports for various stakeholders
Proficient in diagnosing issues and implementing effective solutions swiftly
Expert in MS Office tools to create reports, presentations, and manage data efficiently
Deep understanding of HIPAA regulations to ensure confidentiality and compliance in communications
Education
Languages
Summary
Experienced in customer service, report management, and technical support across logistics, telecommunications, and healthcare sectors. Known for problem-solving, compliance, and delivering exceptional client experiences.
Key Achievements
- Enhanced customer satisfaction through effective issue resolution and personalized support
- Managed and optimized report preparation, improving operational efficiency
- Ensured HIPAA compliance in all communications, maintaining data security standards
- Provided technical support for mobile devices, troubleshooting common issues to reduce downtime
- Streamlined communication with insurance and legal professionals, ensuring timely report delivery
Experience
ACCOUNT SUPPORT / EXECUTIVE ACCOUNT MANAGER
Preparation of reports and summaries. Effective completion of assigned tasks. Continuous updating of knowledge required for the position. Problem-solving and incident management. Use of computer and technological systems. Collaborative work to achieve established goals. Conduct monthly business reviews to evaluate the progress towards the goals set for each account under my responsibility.. Hold weekly meetings to ensure that all reports are being worked on and that all customers have been contacted and scheduled, also making sure all issues have been resolved or have been taken care of.. Provide daily reports to verify that all furniture was received complete, with no shortages and that any overage items are returned to their respective origin.. Interview and select the best candidate for the position.. Train new employees.. Assign accounts based on experience and willingness to develop the work.
CUSTOMER SERVICE
Deliver exceptional customer service to all callers.. Provide basic tech support for cell phones, troubleshooting common issues.. Present promotions to both new and existing customers.. Serve as a liaison for customers looking to transfer their phone line to another service provider.
CUSTOMER SERVICE
Provide customer service to all patients, adjusters, insurance companies, and attorneys.. Ensure compliance with HIPAA regulations when interacting with all callers.. Send reports via fax and email, ensuring the appropriate charges are applied to the correct parties.. Schedule, reschedule, and cancel patient appointments as needed.. Review and follow up on old authorizations, contacting patients to schedule necessary appointments.. Submit authorization requests to insurance companies and adjusters promptly to ensure timely scheduling for patients.. Maintain a professional and courteous demeanor when interacting with clinics and other departments involved in patient care.