Dedicated customer service professional with extensive experience supporting clients in medical insurance, billing, and patient care. Skilled in explaining complex information, managing appointments, and handling billing inquiries.
Provided timely and accurate information to clients and patients, resolving issues effectively.
Guided insurance members through benefits, claims, and coverage details, ensuring correct processing.
Handled billing inquiries, payment processing, and sales activities for telecom and healthcare clients.
Managed appointment scheduling and pre-operative preparations for surgical patients.
Startek
Providing information to the clients about their purchases, Helping to resolve issues
Coral Bay
Providing information to users about the benefits of Medicare part A and B
Concentrix
Providing billing information, Upgrades and sales to residential customers
Alorica
Helping insurance members navigate their benefits and claims, Explaining coverage details, Verifying claims, Ensuring correct processing of medical and dental claims
Bachillerato en Ciencia y Humanidades
English Diplomate
Marketing
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Effectively communicated complex information clearly to clients, patients, and team members.
Goals Plastic Surgery
Helping patients with pre-operative and post-operative questions, Scheduling appointments, Taking payments, Checking what is missing to get them ready for surgery
