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Johana
Customer Service Agent
Contato
Competências
Provided timely and accurate information to clients and patients, resolving issues effectively.
Guided insurance members through benefits, claims, and coverage details, ensuring correct processing.
Handled billing inquiries, payment processing, and sales activities for telecom and healthcare clients.
Managed appointment scheduling and pre-operative preparations for surgical patients.
Effectively communicated complex information clearly to clients, patients, and team members.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service professional with extensive experience supporting clients in medical insurance, billing, and patient care. Skilled in explaining complex information, managing appointments, and handling billing inquiries.
Principais conquistas
- Assisted insurance members with claims navigation and coverage explanations at United Healthcare
- Handled billing, upgrades, and sales for residential customers at Concentrix
- Supported patients with pre- and post-operative inquiries and scheduling at Goals Plastic Surgery
Experiência
Customer Service Agent
Providing information to the clients about their purchases, Helping to resolve issues
Medicare Agent
Providing information to users about the benefits of Medicare part A and B
Comcast West Billing Customer Service
Providing billing information, Upgrades and sales to residential customers
United Healthcare Advocate
Helping insurance members navigate their benefits and claims, Explaining coverage details, Verifying claims, Ensuring correct processing of medical and dental claims
Inbound Dept. Agent
Helping patients with pre-operative and post-operative questions, Scheduling appointments, Taking payments, Checking what is missing to get them ready for surgery