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Project Manager with 8 years of industry experience in IT and software development
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Competencies
Managed project lifecycle activities including planning, execution, and delivery for IT initiatives.
Applied Agile principles such as Scrum and Kanban to streamline software development processes.
Coordinated with clients and internal teams to align project goals and expectations.
Identified potential project risks and implemented mitigation strategies.
Education
Summary
Dedicated project manager with a proven track record of leading successful software development projects, emphasizing efficient team coordination and stakeholder communication.
Key Achievements
- Led multiple cross-functional teams to deliver projects on time and within scope.
- Developed project plans, timelines, and resource allocations optimizing workflow efficiency.
- Enhanced team collaboration and communication, resulting in improved project outcomes.
Experience
Customer Service / Tech Support Representative
Provide technical support & customer service for T-Mobile users in Spanish or English.
Bank Representative
Reverse wrong charges or explain charges from companies unknown to Bank of America debit account customers., Assist with the replacement or blocking of any lost cards.
Translator
Carry out the work of translation in any type of interaction that requires it.
Customer Service
Assist customers of Amazon in English & Spanish answering their general questions or tracking their packages., Replace or reimburse any lost or damaged items.
Customer Service
Assist customers with their energy related questions., Report any and all malfunctions detected by the customer or any anonymous caller.