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Ernesto
Call Center Specialist with Extensive Customer Service Experience
Video resume
Bilingual Call Center Positions
I’m looking for a call center position, I speak both English and Spanish, I have more than 40 hours of availability to work from home.
Contact
Heróica Puebla de Zaragoza, Puebla, México
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided customer care and support in call center environments, resolving issues efficiently.
Bilingual CommunicationAdvanced
Communicated fluently in English and Spanish to serve a diverse customer demographic.
Problem ResolutionIntermediate
Resolved customer complaints related to billing and service problems, maintaining high satisfaction.
Billing and Pricing KnowledgeIntermediate
Handled billing inquiries and explained pricing details in a customer support setting.
Summary
Experienced bilingual call center agent skilled in billing, technical support, and customer care.
Key Achievements
- Gained several years of experience in call centers, focusing on customer care and support.
- Handled billing, pricing, and customer service tasks for Verizon Wireless, resolving customer issues effectively.
- Bilingual in English and Spanish, ensuring clear communication with diverse customer bases.
Skills
Customer ServiceBilingual CommunicationProblem ResolutionBilling and Pricing Knowledge
Published on CazVid - May 17, 2026