Esteban - Senior Data Analyst with 8 years of data-driven decision making

Leveraged statistical techniques to interpret complex data and support decision-making.

Wrote complex queries for data extraction and manipulation in large databases.

Created dashboards and reports using tools like Tableau and Power BI to communicate insights.

Coordinated data projects across departments, ensuring timely delivery and stakeholder satisfaction.

Responsible for processing inquiries, product technical complaints and reports of adverse events for Bayer Health Consumers. This involves using various channels such as phone, email and web chat.

Responsible for providing exceptional customer service to Klarna customers in the United States. Additionally, to provide support to new-hire agents.

Responsible for coordinating various aspects of online events, including managing attendance sheet. Engage with clients through chat to understand their needs and determine the best way to meet them. Also, to provide information about upcoming events.

Responsible for providing support to the Macy’s Credit campaign, including handling escalation calls, supervising agents and prepare weekly reports on agent performance.