This is my profileContact via CazVidEsteban
Agent
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Competencies
Leveraged statistical techniques to interpret complex data and support decision-making.
Wrote complex queries for data extraction and manipulation in large databases.
Created dashboards and reports using tools like Tableau and Power BI to communicate insights.
Coordinated data projects across departments, ensuring timely delivery and stakeholder satisfaction.
Education
Summary
Experienced Data Analyst with a strong background in data interpretation, visualization, and reporting. Skilled in SQL, analytics, and project coordination.
Key Achievements
- Led the implementation of a new data reporting system, improving report delivery efficiency.
- Developed advanced dashboards and data models aiding strategic business insights.
- Streamlined data collection processes, reducing data errors by 15%.
Experience
Agent
Responsible for processing inquiries, product technical complaints and reports of adverse events for Bayer Health Consumers. This involves using various channels such as phone, email and web chat.
Bilingual Agent
Responsible for providing exceptional customer service to Klarna customers in the United States. Additionally, to provide support to new-hire agents.
Event Coordinator
Responsible for coordinating various aspects of online events, including managing attendance sheet. Engage with clients through chat to understand their needs and determine the best way to meet them. Also, to provide information about upcoming events.
Specialist
Responsible for providing support to the Macy’s Credit campaign, including handling escalation calls, supervising agents and prepare weekly reports on agent performance.