Esteban - Logistics Coordinator with 3+ years in freight and client management

Experience coordinating freight activities, shipment tracking, and operational collaboration.

Provided assistance in customer inquiries, dispute mediation, and issue resolution for platform users.

Negotiated rates and service terms with vendors and clients to ensure operational efficiency.

Effectively communicated with teams, clients, and drivers to ensure smooth operations and customer satisfaction.

Planned and scheduled freight movements, maintaining consistent delivery timelines., Negotiated transportation rates and service terms with clients to ensure cost efficiency and customer satisfaction., Provided real-time tracking updates and supported drivers in resolving in-transit challenges.

Assisted customers in using Airbnb’s platform, offering step-by-step guidance for listing creation and booking reservations., Mediated guest-host disputes and managed cancellations, refunds, and payments to ensure fair resolutions.

Performed shipment tracking and customer updates to ensure clear communication and on-time deliveries., Directed logistics challenges for cargo operations, collaborating with carriers and internal teams to maintain operational flow.

Delivered thorough customer support, resolving inquiries on account status, balances, and mobile services., Troubleshot and resolved mobile network and device issues to ensure customer satisfaction and service continuity.