This is my profileContact via CazVidEsteban
Logistics Coordinator with 3+ years in freight and client management
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Competencies
Experience coordinating freight activities, shipment tracking, and operational collaboration.
Provided assistance in customer inquiries, dispute mediation, and issue resolution for platform users.
Negotiated rates and service terms with vendors and clients to ensure operational efficiency.
Effectively communicated with teams, clients, and drivers to ensure smooth operations and customer satisfaction.
Supported users by providing platform guidance and troubleshooting to resolve operational challenges.
Education
Languages
Summary
Experienced in freight management, customer service, and logistics coordination, with proven ability to ensure timely deliveries and resolve operational challenges.
Key Achievements
- Planned and scheduled freight movements ensuring consistent delivery timelines.
- Negotiated transportation rates and service terms with clients, improving cost efficiency and satisfaction.
- Supported real-time tracking updates and resolved in-transit challenges for drivers and clients.
Experience
Logistics Coordinator - Dispatcher
Planned and scheduled freight movements, maintaining consistent delivery timelines., Negotiated transportation rates and service terms with clients to ensure cost efficiency and customer satisfaction., Provided real-time tracking updates and supported drivers in resolving in-transit challenges.
Bilingual Support Agent
Assisted customers in using Airbnb’s platform, offering step-by-step guidance for listing creation and booking reservations., Mediated guest-host disputes and managed cancellations, refunds, and payments to ensure fair resolutions.
Logistics Coordinator
Performed shipment tracking and customer updates to ensure clear communication and on-time deliveries., Directed logistics challenges for cargo operations, collaborating with carriers and internal teams to maintain operational flow.
Bilingual Customer Service Agent
Delivered thorough customer support, resolving inquiries on account status, balances, and mobile services., Troubleshot and resolved mobile network and device issues to ensure customer satisfaction and service continuity.