Experienced in customer support, translation, and administrative roles, with a strong focus on effective communication and client satisfaction across various industries.
Delivered solutions and information to customers via email, chat, and phone in various sectors.
Performed English/Spanish translation for documents, meetings, and conferences.
Provided administrative support and documentation translation for infrastructure projects.
Maintained professional, empathetic communication with clients and colleagues.
Versatel Marketing
Inbound and Outbound calls providing information about health insurance that meets the needs of the customer
Centro de Estudios de Cooperación Internacional (CECI)
English/Spanish translation and interpretation of documents, conferences, meetings and interviews
Asociación de Mantenimiento Vial AMVI
Administrative secretary, English/Spanish translation of road and construction projects
Lama App (Cryptocurrency and Fiat exchange)
Providing information and solutions to users about issues they may have with Lama App through email and chat, Processing account modifications, forms, applications and requests, Maintaining a positive, empathetic, and professional attitude towards customers at all times
High school diploma
Bachelor in Communication Studies
Graphic Design
Managed multiple ongoing responsibilities across roles, including call handling and documentation.