This is my profileContact via CazVidEstefany
Customer Support & Translation Specialist with diverse experience in communication and client service
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Competencies
Experienced in handling customer inquiries via phone, chat, and email, ensuring customer satisfaction and issue resolution.
Proficient in translating and interpreting between English and Spanish for documents, meetings, and conferences.
Skilled in managing administrative tasks, documentation, and communication within organizational settings.
Strong written and verbal communication abilities in both English and Spanish, facilitating effective information exchange.
Education
Languages
Summary
Dedicated communication graduate with diverse experience in customer service, translation, and administrative roles. Skilled in resolving client issues, translating complex documents, and supporting organizational operations across sectors.
Key Achievements
- Provided comprehensive customer support for Lama App, resolving issues and processing account requests to enhance user experience.
- Translated and interpreted complex documents and conferences between English and Spanish, ensuring clear and accurate communication.
- Managed inbound and outbound calls at Versatel Marketing, effectively addressing customer needs related to health insurance products.
- Streamlined administrative processes and translated project documents as Secretary at Asociación de Mantenimiento Vial AMVI.
Experience
Call Center Agent
Inbound and Outbound calls providing information about health insurance that meets the needs of the customer
Translator
English/Spanish translation and interpretation of documents, conferences, meetings and interviews
Secretary
Administrative secretary. English/Spanish translation of road and construction projects
Customer Support Agent
Providing information and solutions to users about issues they may have with Lama App through email and chat. Processing account modifications, forms, applications and requests. Maintaining a positive, empathetic, and professional attitude towards customers at all times