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Ester
Customer Service with 20+ years in dynamic support environments
Video resume
Customer Service Representative
I have more than 20 years of experience. I am use to places where things are constantly changing and consider myself a quick learner. nnI have worked with emails, chats, calls and escalations not only customer service but also tech support. I like exceeding expectations and grow within the company.
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided comprehensive support through various communication channels, ensuring customer satisfaction.
Technical SupportAdvanced
Handled technical queries and escalations, troubleshooting issues to assist users effectively.
Communication SkillsExpert
Excelled in verbal and written communication, facilitating clear interactions with customers and team members.
AdaptabilityAdvanced
Thrived in environments with constant change, quickly learning new procedures and technologies.
Summary
Experienced customer service and technical support specialist with over 20 years of diverse support experience, adept at multi-channel communication and rapid adaptation.
Key Achievements
- Gained extensive experience across multiple communication channels including email, chat, calls, and escalations.
- Developed adaptability and quick learning skills in constantly changing work environments.
- Progressed within the customer service industry, handling varied responsibilities from customer support to technical assistance.
Skills
Customer ServiceTechnical SupportCommunication SkillsAdaptability
Published on CazVid - Jul 3, 2025