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Logistics and Administrative professional with 5+ years of diverse experience
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Competencies
Coordinated cargo tracking, documentation review, and issue resolution, ensuring smooth logistics operations.
Handled customer inquiries, billing processes, refunds, and provided expert advice to ensure satisfaction.
Managed registration, report creation, communication preparation, and event supervision to support organizational needs.
Assisted with logistics for cultural events, including invitation management and inventory supervision.
Created detailed reports on logistics and administrative processes, supporting decision-making and process improvement.
Education
Languages
Summary
Experienced in logistics coordination, customer service, and administrative tasks with a strong focus on efficiency and problem-solving across diverse settings.
Key Achievements
- Handled logistics coordination including Track and Trace, resolving issues in real-time, and improving response times at Lean Staffing.
- Managed student registration, event supervision, and marketing tasks, contributing to cultural event success at Centro Cultural Colombo Americano.
- Provided customer support and issue resolution at Teleperformance, including invoicing, refunds, and inquiries handling.
Experience
Bilingual Administrative Assistant
Responsible for the registration process of students, clients, and customers, Member of the logistics staff for cultural events assisting with invitations, and logistics, Member of the sales and marketing team in charge of the creation of publicity, visiting institutions, and companies offering the...
C1 Representative
Responsible for creating invoices, issuing refunds, and reimbursements, and providing customers with advice regarding prices, discounts, and requirements for reimbursements, Answering/handling emails, chats, and incoming calls.
Logistics Coordinator
Responsible for the Track and Trace process of the different cargos, brokerage, and contacts with the freight companies, carriers, and US-CA-based companies, Reporting lumpers, detentions, overage, shortages, and damages of the loads, Creating reports of the issues communicated during the delivery...