Experienced in customer service, technical troubleshooting, and scheduling within the telecommunication and healthcare sectors.
Applied effective communication and problem-solving skills to assist customers across various telecommunication companies.
Conducted troubleshooting and technical support for Sony Xperia phones, ensuring clients received proper guidance.
Managed patient appointment scheduling at Radnet, delivering professional and efficient service.
Basic proficiency in English, used in customer interactions and documentation.
Verizon Wireless (ALORICA)
Assist and provide good communication with customers, fixing their issues and making them feel like they are talking to a friend.
Cricket Wireless (Teleperformance RD)
Provide customers the best customer services experience, putting myself in their shoes when they couldn’t get good reception with the signal.
Sprint (CONVERGYS)
Help clients setup a phone line service depending on their needs.
Sony Xperia
Train to do troubleshooting for Sony Xperia Phones and ensure clients receive the best experience.
Student of architecture
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Familiar with Office Suite and Basic CRM tools for documentation and client data management.
Timeshare
Seek out clients and sell timeshare deals, maintaining a positive attitude for customer service.
Radnet
Schedule patient appointments for a radiology center, providing the best experience for those needing assistance at a high level of professionalism.
