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Evelyn

Data Analyst with 5 years expertise in market research and reporting

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Guatemala City, Guatemala, Guatemala
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Competencies

Data AnalysisAdvanced

Applied statistical methods and data visualization techniques to interpret complex datasets.

Excel & Data ToolsExpert

Utilized Excel, SQL, and Power BI to build reports, dashboards, and automate data processes.

Market ResearchIntermediate

Conducted surveys and analyzed market trends to support product development strategies.

Team CollaborationAdvanced

Worked with multidisciplinary teams to gather requirements and deliver actionable insights.

Education

International Commerce Degree
IFES
Translator
IFES
Executive Bilingual Secretary
Markam

Summary

Experienced data analyst skilled in statistical analysis, reporting, and data visualization to support strategic decisions.

Key Achievements

  • Led comprehensive data analysis projects that informed strategic decision-making across multiple departments
  • Developed and maintained automated dashboards reducing reporting time by 30%
  • Collaborated with cross-functional teams to improve data collection processes and data accuracy

Experience

Customer Service Representative

TELUS International
Nov 7 2021 - Current

Support customer queries on calls., Fulfillment of Monthly Goals.

Real States Sales Manager

Overflod Inmobiliaria
August 2020 - up to date

Administration and fulfillment of indicators, Fulfillment of Monthly Goals by improving our social media presence and coaching the team to close the sales & set up monthly expectations, Achieve growth and hit sales target by successfully managing the sales team, Design and implement a strategic business plan that expands the company’s customer base and ensure its strong presence

Medical Interpreter

Teleperformance
July 2020 - January 2021

Medical interpretation translation

Real States Sales Manage

RE/MAX PLATINUM
November 2018 - July 2020

Administration & fulfillment of Monthly Goals, Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs., Achieve growth and hit sales targets by successfully managing the sales team, Own recruiting, objectives setting, coaching, and performance monitoring of sales Representatives.

Technical Support Quicken

World Connection
August 2017 - October 2018

Administration and fulfillment of indicators, Fulfillment of Monthly Goals, Planning and project development, Planning and development of strategies of marketing.

Commercial Manager

Grupo Civica
July 2016 - July 2017

Managing and administration of Mall Parador Santa Lucia-Paseo Faroles and Paseo Alux., Managing petty cash, administrative tasks & fulfillment of monthly KPIs., Managing portfolio of projects in that specific area (offices & buildings).

Administrative and Sales Manager

Grupo Krea
February 2014 - June 2016

Managing and administration of five malls in the United States & Guatemala., Planning and development of strategies for marketing, administrative tasks & HR Improvements

Collector, QA Supervisor, Operations Supervisor

TELUS – Transactel - Capgemini
August 2008 - February 2014

Collection supervisor (30 days, 60 days, 90 days, and more than 120 days) for The United States., Collaboration with the account transition Coca-Cola for collections from the United States to Guatemala Planning & execute training in SAP for improvements of processes & development of the account(billing), Portfolio recovery of 70 % in 6 months., Fulfillment, development, and execution of improvements in indicators in Green Six Sigma to improve collections to a level of government and institutionally.

Administrative Assistant Social Development Department

Safe Passage
March 2008 - August 2008

Administrative Assistant

G4S Wackenhut de Guatemala, S. A.
February 2006 - May 2007

Staff Assistant

Rocasermeño Arquitectos
June 2007 - March 2008

Administrative Assistant

Newcom Guatemala, S.A.
May 2003 - June 2005

Staff Assistant

Exportadora Bornholt, S.A.
Nov 1995 - May 2003

Skills

Data AnalysisExcel & Data ToolsMarket ResearchTeam Collaboration
Published on CazVid - May 17, 2026
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