fabian - Administrative Support Professional with 12 years in Customer Service

Skilled in delivering exceptional customer support and resolving inquiries efficiently.

Proficient in CRM data entry and database updates to maintain accurate customer records.

Experienced in preparing detailed reports based on evaluations and operational data.

Capable of supervising teams effectively and ensuring alignment with organizational goals.

To provide customer support by phone. First-level technical support remotely. To manage CRM data entry and database updates. To organize customer documentation (PDF & digital files). To prepare weekly reports and support operations. To participate in bilingual (English/Spanish) meetings

To evaluate customer service processes. To prepare detailed reports based on client guidelines. To identify inconsistencies and improvement opportunities

Direct supervisor of 45 sales promoters, resolving payroll issues, acting as a liaison between the promoters and the company, providing verbal and/or written reports on operations, ensuring weekly goal achievement and sales growth