Dedicated IT support technician with over five years of experience in providing technical assistance, systems management, and user support across various organizations.
Provided technical troubleshooting and support for hardware, software, and network issues in corporate environments.
Managed user accounts, including creation, modification, and deactivation within Active Directory.
Troubleshot LAN/WAN connectivity issues and configured networked devices such as printers.
Performed system preventive maintenance, data backup, and recovery operations to ensure system stability.
Ernst & Young S.A.S.
Provided Level 1 and 2 technical support to employees, resolving hardware, software, and network incidents., Diagnosed connectivity and access issues; replaced and upgraded end-user equipment., Maintained high levels of user satisfaction through prompt and effective resolution of issues.
IFB-Group
Installed and configured computer systems, printers, business software, and operating systems (Windows/Linux)., Managed Active Directory user accounts: creation, modification, and deactivation., Conducted routine preventive maintenance and performance optimization., Performed data backup and...
Technical Degree
High School Diploma
Utilized Microsoft Office Suite and Office 365 for daily productivity, document preparation, and user support.