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Fabian
IT Support Specialist with 5+ years of technical expertise
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Competencies
Provided technical troubleshooting and support for hardware, software, and network issues in corporate environments.
Managed user accounts, including creation, modification, and deactivation within Active Directory.
Troubleshot LAN/WAN connectivity issues and configured networked devices such as printers.
Performed system preventive maintenance, data backup, and recovery operations to ensure system stability.
Utilized Microsoft Office Suite and Office 365 for daily productivity, document preparation, and user support.
Education
Languages
Summary
Dedicated IT support technician with over five years of experience in providing technical assistance, systems management, and user support across various organizations.
Key Achievements
- Provided Level 1 and 2 technical support to employees at Ernst & Young, resolving hardware, software, and network issues.
- Installed, configured, and maintained computer systems, printers, and operating systems at IFB-Group, managing Active Directory user accounts.
- Conducted routine preventive maintenance and data backup/recovery, ensuring system reliability and data integrity.
Experience
IT Support Associate
Provided Level 1 and 2 technical support to employees, resolving hardware, software, and network incidents., Diagnosed connectivity and access issues; replaced and upgraded end-user equipment., Maintained high levels of user satisfaction through prompt and effective resolution of issues.
Junior IT Support Technician
Installed and configured computer systems, printers, business software, and operating systems (Windows/Linux)., Managed Active Directory user accounts: creation, modification, and deactivation., Conducted routine preventive maintenance and performance optimization., Performed data backup and...