A dedicated professional with over 8 years of experience in retail management, procurement, and customer service across furniture, financial services, and pharmacy sectors. Skilled in team leadership, sales optimization, and operational efficiency.
Developed and implemented sales strategies, monitored performance reports, and coached staff on selling techniques.
Recruited, trained, mentored, and supervised staff across multiple roles to achieve operational goals.
Ensured customer satisfaction through effective communication, handling complaints, and providing professional assistance.
Managed vendor relationships, negotiated pricing, and maintained stock levels to optimize profitability.
Double Click Furniture
Setting sales targets for staff., Monitoring sales trends and performance reports., Developing sales strategies and promotions., Coaching staff on selling techniques., Recruiting and onboarding new employees., Conducting training and development sessions., Scheduling shifts and managing...
Cash Crusaders
Oversee daily operations, ensuring smooth workflow and target achievement., Handle client communications, addressing inquiries, resolving complaints, and ensuring satisfaction., Perform administrative tasks including data entry, reporting, and financial recordkeeping., Prepare and issue accurate...
Cash Crusaders
Managed procurement processes, negotiated pricing, and ensured optimal stock levels., Maintained vendor relationships and ensured compliance with profitability goals.
Shoppify Solutions
Coordinated administrative and stock control activities in a retail pharmacy environment., Ensured compliance with regulatory standards and managed in-store promotions.
Bachelor of Arts (BA)
Retail Readiness Certificate
Matric (Grade 12)
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