Farid - Project Manager with 10 years of experience in technology and software development

Managed project lifecycle from initiation to closure, coordinating stakeholders and resources.

Applied Scrum and Kanban frameworks to enhance team responsiveness and product delivery.

Led diverse teams, fostering collaboration and mentorship to achieve project goals.

Facilitated stakeholder meetings, prepared reports, and managed client relations effectively.

Designed and delivered sales and customer service training programs for diverse teams, improving KPIs and sales conversion rates., Created an e-learning curriculum that reduced onboarding time by 30%, accelerating new hire productivity., Developed and implemented a Sales Certification Program to transition agents to operational roles., Collaborated with Sales, Operations, and Marketing teams to ensure alignment between training initiatives and business objectives., Designed targeted cross-selling training activities, increasing additional product and service sales.

Delivered exceptional customer support for reservations, billing, and complaint resolution., Consistently exceeded sales and service targets through effective product recommendations.

Provided technical and billing support for mobility products., Achieved top-tier performance in cross-selling mobile plans for family packages.