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Project Manager with 10 years of experience in technology and software development
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Competencies
Managed project lifecycle from initiation to closure, coordinating stakeholders and resources.
Applied Scrum and Kanban frameworks to enhance team responsiveness and product delivery.
Led diverse teams, fostering collaboration and mentorship to achieve project goals.
Facilitated stakeholder meetings, prepared reports, and managed client relations effectively.
Identified project risks and implemented mitigation strategies to ensure project success.
Education
Summary
Dedicated project manager with a decade of delivering technology solutions and leading diverse teams.
Key Achievements
- Led multiple cross-functional teams to deliver complex projects on time and within budget.
- Developed and implemented project management frameworks, improving workflow efficiency.
- Increased team productivity through targeted training and process optimization.
Experience
Learning Specialist
Designed and delivered sales and customer service training programs for diverse teams, improving KPIs and sales conversion rates., Created an e-learning curriculum that reduced onboarding time by 30%, accelerating new hire productivity., Developed and implemented a Sales Certification Program to transition agents to operational roles., Collaborated with Sales, Operations, and Marketing teams to ensure alignment between training initiatives and business objectives., Designed targeted cross-selling training activities, increasing additional product and service sales.
Customer Service Agent – Reservations Dept (English)
Delivered exceptional customer support for reservations, billing, and complaint resolution., Consistently exceeded sales and service targets through effective product recommendations.
Customer Service Consultant – Mobility Business (AT&T Service Delivery)
Provided technical and billing support for mobility products., Achieved top-tier performance in cross-selling mobile plans for family packages.
Customer Service Agent (English)
Promoted and sold electric service supply plans and appliance insurance., Delivered exceptional service to English-speaking customers.
Logistics & Inventory Assistant
Managed nationwide merchandise collection and inventory control., Supervised personnel and optimized inventory processes.