Customer service representative with over 15 years of experience in client support, sales, and retention, seeking to leverage extensive industry knowledge to contribute to organizational growth.
Delivered tailored assistance and product education to diverse customers to enhance satisfaction.
Performed sales activities, recommended new packages, and retained customers considering leaving.
Communicated effectively with clients in both English and Spanish, fostering customer loyalty.
Expressed willingness to learn and grow professionally within the customer service domain.
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Proficient in Spanish and English, enabling effective communication in bilingual environments.
