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Fatima
Customer Service Representative with 15+ years in client support and retention
Video resume
Customer service reprresentative
Educate custoners aborto their petos packages and sales any other product that they will need and keep customers that weee thinking to leave the company.
Contact
Panamá, Panamá, Panamá
Open to remote
Available on CazVid
Competencies
Customer SupportExpert
Delivered tailored assistance and product education to diverse customers to enhance satisfaction.
Sales & RetentionAdvanced
Performed sales activities, recommended new packages, and retained customers considering leaving.
Communication SkillsAdvanced
Communicated effectively with clients in both English and Spanish, fostering customer loyalty.
Proactive LearningIntermediate
Expressed willingness to learn and grow professionally within the customer service domain.
Multilingual AbilityIntermediate
Proficient in Spanish and English, enabling effective communication in bilingual environments.
Summary
Customer service representative with over 15 years of experience in client support, sales, and retention, seeking to leverage extensive industry knowledge to contribute to organizational growth.
Key Achievements
- Over 15 years of experience in customer service roles, demonstrating role stability and expertise.
- Provided comprehensive education to customers about products and packages to improve customer understanding.
- Engaged in sales, retention, and upselling activities to maintain customer base and reduce churn.
Skills
Customer SupportSales & RetentionCommunication SkillsProactive LearningMultilingual Ability
Published on CazVid - Jul 3, 2025