Demonstrated experience with Team leadership and development.
Demonstrated experience with Customer service and conflict resolution.
Demonstrated experience with Sales, retention, and cross-selling.
Demonstrated experience with Performance under pressure and results-driven approach.
TRANSCOM
Led a sales-focused team, ensuring high service standards and effective cross-selling., Tracked and guided case resolutions related to purchases and product quality, always aligned with strict company policies., Applied coaching strategies to boost communication, sales outcomes, and customer satisfaction.
ATENTO
Resolved complex banking issues efficiently and collaborated on process improvements to enhance the customer experience.
ASURION
Provided high-level technical support and insurance solutions., Exceeded cross-sell targets while maintaining strong customer satisfaction ratings.
SITEL GROUP
Handled logistics-related inquiries with empathy and efficiency, ensuring timely resolutions and reinforcing customer loyalty.
Gastronomy
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Demonstrated experience with Assertive communication.
