Dedicated data analyst with comprehensive experience in data collection, analysis, and visualization, committed to supporting data-driven decision-making.
Applied analytical techniques to interpret complex datasets and generate insights.
Developed and optimized queries for data extraction and reporting purposes.
Created dashboards and reports to communicate findings effectively to stakeholders.
Utilized programming languages for statistical analysis and automation.
Concentrix
Resolve special concerns and request for customers that regular customer representative were not able do., Take escalations as supervisors’ role., To perform data analyst by checking metrics and performance resolves., To coach agents base on metrics and performance.
Intouch
To provide technical support for delivery drivers, Problem solving by creating special tickets., Support delivery logistics.
Lean Solutions
track and trace cargoes, Booking loads/ negotiate, assist replying emails, Inform and help to resolve issues involved with the carrier and their cargo
ARMSTRONG
track and trace cargos, assist replying emails, Inform and help to resolve issues involved with the carrier
Technological
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Led a team of analysts, coordinating project timelines and deliverables.
CANDOR EXP
Build loads, track and trace order, quote loads, data entry, resolution to customer, assist replying emails
