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Data Analyst with 5 years of experience in data interpretation and reporting
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Competencies
Applied analytical techniques to interpret complex datasets and generate insights.
Developed and optimized queries for data extraction and reporting purposes.
Created dashboards and reports to communicate findings effectively to stakeholders.
Utilized programming languages for statistical analysis and automation.
Led a team of analysts, coordinating project timelines and deliverables.
Education
Summary
Dedicated data analyst with comprehensive experience in data collection, analysis, and visualization, committed to supporting data-driven decision-making.
Key Achievements
- Led the development of dashboards that improved decision-making efficiency.
- Streamlined data collection processes, reducing error rates by 15%.
- Progressed from junior analyst to team lead within three years, managing multiple projects.
Experience
Resolution specialist
Resolve special concerns and request for customers that regular customer representative were not able do., Take escalations as supervisors’ role., To perform data analyst by checking metrics and performance resolves., To coach agents base on metrics and performance.
Backoffice Agent
To provide technical support for delivery drivers, Problem solving by creating special tickets., Support delivery logistics.
Ntg Position: floater
track and trace cargoes, Booking loads/ negotiate, assist replying emails, Inform and help to resolve issues involved with the carrier and their cargo
Track and trace
track and trace cargos, assist replying emails, Inform and help to resolve issues involved with the carrier
Build loads, track and trace order, quote loads, data entry, resolution to customer, assist replying emails